Frequently Asked Questions
- What time is check in and check out?
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Check in: from 1:00 p.m. Check out: Before 12:00 p.m.
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Can I leave the room late?
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On request
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Can I choose the type of bed in my room? (Large bed – two beds)
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On request
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Do the rooms have a balcony or terrace? Can I reserve one?
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No
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Are there non-smoking rooms?
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Yes
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How many storeys does the building have? Is there a lift?
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4. There is a lift (elevator)
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Is there air conditioning in the rooms? Does it work all year round?
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Yes, only in spring and summer
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Is your hotel adapted for the handicapped?
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Yes
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Can you keep my luggage when I leave the room?
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Yes
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Is there a safe place to park my car? How much does it cost?
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At the hotel’s own car park. 18 €/ day
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Does the hotel have an Internet or e-mail terminal for guests?
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Yes. Free connection
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Do you have high-speed internet in the room for my portable computer?Is it wireless?
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Yes. Free wireless connection
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Do you have a quiet, romantic room? How can I reserve it?
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Yes. Online reservations may be made with our romantic offer
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What languages are spoken in Reception?
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Spanish, English, French, Italian
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Where may I rent a car?
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The hotel provides information regarding car hire
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How far are you from the Puerta del Sol?
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5 Km.
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How far are you from the Prado Museum?
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5 Km
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How much does a taxi from the airport cost? How long does it take?
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40 €
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In what kind of a neighbourhood are you?
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Shopping district in the city centre
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I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
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Yes. 10 minutes by undergrond (metro)
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